Return Policy

Delivered goods can be returned within 14 (fourteen) days from the date of delivery. In the case of successive partial deliveries, the 14 (fourteen) day period starts running from the receipt of each package.

The returned goods must be intact, complete, in their original packaging with the label containing their references, and accompanied by the return form obtained from the Seller or on their website. If the returned goods do not meet these criteria, the Seller is entitled to reject them and return them to the Buyer. The costs of the new delivery will be charged to the Buyer.

In the case of returning goods, the return costs are borne by the Buyer, except for returns made directly at the Seller's premises.

The following items cannot be returned, including books and magazines, plants, animals, and products that are likely to deteriorate during reshipment (e.g., fresh or frozen products).

Goods delivered in kit form that have been unpacked and assembled, as well as custom-made or personalized goods, cannot be returned. Unpacked kit goods will be taken back for a lump sum of CHF 100.- (one hundred Swiss francs) including VAT, which corresponds to the reconditioning costs of the goods by the Seller.

After receiving and inspecting the returned goods, the Seller will refund the purchase price to the Buyer by making a payment to the credit card-linked account used for payment or the bank account whose details are provided by the Buyer.